Training and Consulting
￼Always give your customers more
than they expect. Surprise them
Customer Service and Sales
Serving Customers—and Keeping them for a Lifetime: A course for all employees who deal with internal or external customers. In other words, every employee in the world.
Managing Your Customer-service Team: You know you need outstanding customer service, but how do you convince your front-line workers? How do you train them and keep them excited? We can help you answer these questions.
Selling More Effectively: Sales are the life blood of any commercial organization. If there are no sales, there is no company. Simple. This workshop generates those sales.
Telemarketing to Increase Sales: Telemarketing is increasing every day: businesses and service organizations use the telephone to provide goods and services. Yet, telemarketing is derided by many as an intrusion and a scam. We can change that perception.