Jefferson Smith

Training and Consulting

Always give your customers more
than they expect. Surprise them

Your most unhappy customers are your greatest source of learning.
— Bill Gates

Customer Service and Sales

Serving Customers—and Keeping them for a Lifetime: A course for all employees who deal with internal or external customers. In other words, every employee in the world.

Managing Your Customer-service Team: You know you need outstanding customer service, but how do you convince your front-line workers? How do you train them and keep them excited? We can help you answer these questions.

Selling More Effectively: Sales are the life blood of any commercial organization. If there are no sales, there is no company. Simple. This workshop generates those sales.

Telemarketing to Increase Sales: Telemarketing is increasing every day: businesses and service organizations use the telephone to provide goods and services. Yet, telemarketing is derided by many as an intrusion and a scam. We can change that perception. 

Recent Customer Service Tips