Salse & Customer Service

JS Tip 251: From the Customer Service Workshops: Remembering People’s Names

A few weeks ago, we talked about the need to learn and use people’s names.

We suggested learning and using people’s names was an example of caring, service, and good business sense.

Let’s talk about how to remember people’s names. It’s a learned skill, and it’s available to anyone.

Four suggestions:

Focus on the name when you meet. Too many of us are thinking of our appearance (Is my hair combed?), and all we hear is “Wah wah wah wah wah wah.” Listen for the name. Listen to the name. “Hello. My name is Michelle.” Michelle! Got it!

Repeat the name in your head. Drill the name into your head. Michelle. Michelle. Michelle.

Use the name. “Michelle, it’s good to meet you. Thank you for coming.”

Refresh your memory. Look around the room. Name the people you’ve met. Michelle. Mark. Larry. Wendy. This keeps the names fresh in your mind.

One last thought: The old guidance doesn’t work. Too many of us were taught to associate the name with the appearance. Oh, yeah. Rusty has red hair. Baloney. Suppose the red-headed guy is named Chuck?  

We love this stuff. We appreciate you. If you have questions, let us know.