JS Tip 8: On Customer Service: Maintaining a Positive Attitude

We are responsible for our attitudes. We choose how we feel and how we interact with others.

Holocaust survivor Dr. Viktor Frankl wrote “Everything can be taken from man but one thing: the last of human freedoms—to choose one’s own attitude in any given set of circumstances, to choose one’s own way.”

Even when someone does something to annoy us, we choose to react positively or negatively.

Navy Lieutenant Paul Galanti, held as a prisoner of war in North Vietnam for six years, put it this way: “There’s no such thing as a bad day when there’s a doorknob on the inside of the door.”